Refund & Returns.
A simple and transparent policy designed to make your SARTENZA shopping experience easy.
RETURN WINDOW
Simple.
Transparent.
You can request a return or exchange within 7 days of delivery.
Products must be unused, unworn and unwashed, with original tags and packaging intact.
Wrong
size?
Size exchanges are preferred and are available subject to stock.
Something wrong?
Received something different?
Contact us and we will assist with an exchange or refund where applicable.
Not delivered as expected?
Send us your order details and clear photos of the product so we can review the issue.
How your
refund works
Change-of-mind returns are accepted within 7 days if the product is unused and in original condition. Return shipping is paid by the customer.
Special price.
Special terms.
Sale and discounted items are eligible for exchange only and are not eligible for refunds, except where the item is wrong or defective.